Informativa sui rimborsi

Return deadline：
We offer a return service within 14 days from the date of purchase. The return period starts from the delivery date of the product.

Return conditions：
The returned goods must remain in their original condition: undamaged, unwashed, with intact labels, and returned in the original product packaging.
Returns are not accepted in the following situations:
Damaged and affecting secondary sales
Discounted products/clearance products (final sale, non returnable)
Personalized customized products

Return Process：
If you need to initiate a return, please contact us through the following methods:
Email:[ bebetter603@outlook.com ]
Online customer service: [InfCrystal. com]
Please indicate your order number and reason for return in the email. We will send you return instructions within 2 working days after receiving the return request.

Refund processing：
After receiving the returned item and completing the inspection, we will process the refund within 5-7 working days. The refund will be returned to the payment method you used.
Return shipping fee: Customers are responsible for bearing the return shipping fee themselves
Original shipping fee: Non refundable
Exchange service: If you need to exchange goods, we provide free exchange service

Exception：
If the product you receive has quality issues or does not match the description, please contact us immediately. For defective products, we will bear the return shipping cost and provide a full refund or free exchange.